/* Bulle d'aide Riff : en bas à droite, se réduit en pastille et se redéploie */
.rs{--rs-ink:#1e1c17;--rs-ink2:#5b5547;--rs-ink3:#8f8772;--rs-bg:#fffdf7;--rs-sunk:#f6f1e3;--rs-line:#ece4cf;--rs-fab:#1e1c17;--rs-acc:#ffb16e;--rs-acc2:#fff5b8;--rs-ochre:#cca25a;
  position:fixed;right:20px;bottom:20px;z-index:950;font:15px/1.45 -apple-system,'Segoe UI',Roboto,Helvetica,Arial,sans-serif;color:var(--rs-ink)}
.rs *{box-sizing:border-box}
.rs-fab{position:relative;margin-left:auto;display:grid;place-items:center;width:58px;height:58px;border:0;border-radius:50%;cursor:pointer;color:var(--rs-acc2);
  background:var(--rs-fab);box-shadow:0 14px 34px -12px rgba(30,28,23,.55),0 0 0 1px rgba(255,255,255,.06) inset;transition:transform .25s cubic-bezier(.34,1.56,.64,1),box-shadow .2s}
.rs-fab:hover{transform:translateY(-2px) scale(1.04)}
.rs-fab:focus-visible{outline:none;box-shadow:0 0 0 4px rgba(255,177,110,.55)}
.rs-fab svg{width:27px;height:27px;grid-area:1/1;transition:transform .3s cubic-bezier(.34,1.56,.64,1),opacity .2s}
.rs-fab .rs-i-x{opacity:0;transform:rotate(-90deg) scale(.6)}
.rs.open .rs-fab .rs-i-chat{opacity:0;transform:rotate(90deg) scale(.6)}
.rs.open .rs-fab .rs-i-x{opacity:1;transform:none}
.rs-badge{position:absolute;top:-3px;right:-3px;min-width:21px;height:21px;padding:0 6px;border-radius:999px;background:var(--rs-acc);color:var(--rs-ink);font:800 12px/21px inherit;text-align:center;box-shadow:0 0 0 2px var(--rs-bg);animation:rsPop .45s cubic-bezier(.34,1.56,.64,1)}
.rs-tip{position:absolute;right:68px;top:50%;transform:translateY(-50%) translateX(6px);white-space:nowrap;padding:7px 12px;border-radius:999px;background:var(--rs-bg);color:var(--rs-ink);font-weight:600;font-size:13.5px;
  box-shadow:0 8px 24px -10px rgba(30,28,23,.4),0 0 0 1px var(--rs-line);opacity:0;pointer-events:none;transition:opacity .2s,transform .2s}
.rs-fab:hover .rs-tip{opacity:1;transform:translateY(-50%)}
.rs.open .rs-tip{display:none}
.rs-panel{position:absolute;right:0;bottom:72px;width:min(380px,calc(100vw - 32px));height:min(580px,calc(100vh - 120px));display:flex;flex-direction:column;overflow:hidden;
  background:var(--rs-bg);border-radius:22px;box-shadow:0 30px 70px -24px rgba(30,28,23,.45),0 0 0 1px var(--rs-line);transform-origin:bottom right;animation:rsIn .32s cubic-bezier(.2,.9,.25,1.15)}
.rs-panel[hidden]{display:none}
.rs-head{display:flex;align-items:center;gap:10px;padding:14px 12px 14px 16px;background:linear-gradient(135deg,#fff5b8,#ffd9b0);border-bottom:1px solid var(--rs-line)}
.rs-head > div{flex:1;min-width:0;display:grid}
.rs-head b{font-size:15.5px;letter-spacing:-.01em}
.rs-head small{color:var(--rs-ink2);font-size:12.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rs-av{flex:none;width:34px;height:34px;border-radius:11px;display:grid;place-items:center;background:var(--rs-ink);color:var(--rs-acc2);font-weight:800}
.rs-head button{flex:none;width:32px;height:32px;border:0;border-radius:10px;background:transparent;color:var(--rs-ink);cursor:pointer;display:grid;place-items:center}
.rs-head button:hover{background:rgba(30,28,23,.08)}.rs-head svg{width:18px;height:18px}
.rs-body{flex:1;overflow-y:auto;padding:16px 14px 8px;display:flex;flex-direction:column;gap:10px;scroll-behavior:smooth;overscroll-behavior:contain}
.rs-m{max-width:86%;display:grid;gap:2px;animation:rsMsg .28s ease-out both}
.rs-m small{font-size:11.5px;color:var(--rs-ink3);padding:0 4px}
.rs-m p{margin:0;padding:10px 13px;border-radius:16px 16px 16px 6px;background:var(--rs-sunk);word-wrap:break-word}
.rs-m p a{color:#7a5e26}
.rs-m.user{align-self:flex-end;justify-items:end}.rs-m.user p{background:var(--rs-ink);color:#fbf7ea;border-radius:16px 16px 6px 16px}
.rs-m.agent p{background:#fff1e3;box-shadow:0 0 0 1px #ffd9b0 inset}
.rs-sys{align-self:center;max-width:92%;text-align:center;font-size:13px;color:var(--rs-ink2);background:#fffbe8;border:1px dashed var(--rs-ochre);border-radius:12px;padding:8px 12px}
.rs-sys.err{border-color:#d9775f;color:#9a3d27;background:#fff3ef}
.rs-faq,.rs-actions{display:flex;flex-wrap:wrap;gap:6px}
.rs-faq span{width:100%;font-size:11.5px;text-transform:uppercase;letter-spacing:.06em;color:var(--rs-ink3);margin:2px 2px 0}
.rs-faq button,.rs-actions button{border:1px solid var(--rs-line);background:#fff;color:var(--rs-ink);border-radius:999px;padding:7px 12px;font:inherit;font-size:13.5px;cursor:pointer;text-align:left;transition:border-color .15s,background .15s,transform .15s}
.rs-faq button:hover,.rs-actions button:hover{border-color:var(--rs-ochre);background:#fffbea;transform:translateY(-1px)}
.rs-actions .rs-hbtn{font-weight:650}.rs-actions .rs-hbtn.strong{background:var(--rs-acc);border-color:var(--rs-acc)}
.rs-wait{align-self:center;display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--rs-ink2);padding:4px 10px}
.rs-wait i{width:8px;height:8px;border-radius:50%;background:var(--rs-acc);animation:rsPulse 1.6s ease-in-out infinite}
.rs-typing p{display:flex;gap:4px;padding:13px 14px}
.rs-typing i{width:7px;height:7px;border-radius:50%;background:var(--rs-ink3);animation:rsDot 1s ease-in-out infinite}
.rs-typing i:nth-child(2){animation-delay:.15s}.rs-typing i:nth-child(3){animation-delay:.3s}
.rs-hform{display:grid;gap:8px;padding:12px;border-radius:16px;background:#fffbea;border:1px solid var(--rs-line);animation:rsMsg .25s ease-out}
.rs-hform p{margin:0;font-size:13.5px;color:var(--rs-ink2)}
.rs-hform input,.rs-hform textarea{width:100%;font:inherit;font-size:14.5px;border:1px solid var(--rs-line);border-radius:12px;padding:9px 11px;background:#fff;color:var(--rs-ink);resize:vertical}
.rs-hform input:focus,.rs-hform textarea:focus,.rs-form textarea:focus{outline:none;border-color:var(--rs-acc);box-shadow:0 0 0 3px rgba(255,177,110,.3)}
.rs-hform div{display:flex;justify-content:flex-end;gap:6px}
.rs-hform button{border:0;border-radius:999px;padding:8px 14px;font:inherit;font-weight:650;font-size:13.5px;cursor:pointer;background:transparent;color:var(--rs-ink)}
.rs-hform .rs-go{background:var(--rs-ink);color:#fbf7ea}.rs-hform .rs-go:disabled{opacity:.5}
.rs-err{color:#9a3d27!important;min-height:0}
.rs-form{display:flex;align-items:flex-end;gap:8px;padding:10px 10px 12px;border-top:1px solid var(--rs-line);background:var(--rs-bg)}
.rs-form textarea{flex:1;resize:none;max-height:120px;font:inherit;font-size:15px;line-height:1.4;border:1px solid var(--rs-line);border-radius:14px;padding:10px 12px;background:#fff;color:var(--rs-ink)}
.rs-form button{flex:none;width:42px;height:42px;border:0;border-radius:50%;background:var(--rs-acc);color:var(--rs-ink);cursor:pointer;display:grid;place-items:center;transition:transform .15s}
.rs-form button:hover{transform:scale(1.06)}.rs-form svg{width:19px;height:19px}
@keyframes rsIn{from{opacity:0;transform:translateY(14px) scale(.92)}}
@keyframes rsMsg{from{opacity:0;transform:translateY(6px)}}
@keyframes rsPop{from{transform:scale(0)}}
@keyframes rsPulse{50%{opacity:.35;transform:scale(.8)}}
@keyframes rsDot{0%,100%{opacity:.35;transform:translateY(0)}50%{opacity:1;transform:translateY(-3px)}}
@media (max-width:520px){.rs{right:14px;bottom:14px}.rs-panel{position:fixed;right:10px;left:10px;bottom:84px;width:auto;height:calc(100vh - 110px);height:calc(100dvh - 110px)}.rs-fab{width:54px;height:54px}}
@media (prefers-reduced-motion:reduce){.rs *{animation:none!important;transition:none!important}}
@media print{.rs{display:none}}
.rs-faq .rs-more{border-style:dashed;color:var(--rs-ink2)}
.rs[hidden]{display:none}